Support and Services

GrammaTech offers flexible support and service programs to assist our customers in continually improving software quality, safety, and security.

Support Offerings

Different customers have different needs in their software development life cycle (SDLC) and our support programs provide flexibility. Standard support is for software development teams where static analysis is important, but not ultra-critical. Premium support is offered where static analysis is an integral part of the release cycle and dedicated Service Level Agreements (SLAs) are required to support both the development process and the business.

Standard Support

Included in Standard Support Package
  • Support Portal
  • Professional support Monday-Friday, 9 AM to 6 PM EDT
  • Support engineers via phone, email, or web
  • Self-help providing instant access to solutions via the GrammaTech
  • New product releases, defect resolution, and enhancement submission

Premium Support

Includes everything in Standard Support, plus:
  • Comprehensive support 24 hours a day, 7 days a week for high-impact issues
  • Faster initial response time
  • Dedicated support owner
  • Assistance with custom configurations
  • Priority ticket handling

Flexible Support Tiers

To ensure that your application security testing (AST) solution(s) are performing as expected and enabling your software development teams, Premium Support programs are now critical to releasing quality, safe and secure code. Our Premium Support plan provides a dedicated global team of senior support engineers committed to delivering higher SLAs through first response, conducting effective triage, and providing high-quality resolutions to rapidly fix issues and mitigate risk.

The GrammaTech customer support team is committed to meeting the requirements and speed your team expects out of your own organization. To do this, we offer the response time and resolution options necessary that provide our customers peace of mind that their software is always supported.

Support Feature StandardPremium
Support Hours (all business hours)9AM – 6PM EST7×24
Targeted Response – email, web & phoneFile:Check mark 23x20 02.svgFile:Check mark 23x20 02.svg
Self-Help Tools via Customer Support PortalFile:Check mark 23x20 02.svgFile:Check mark 23x20 02.svg
New Product Releases, Patches & WorkaroundsFile:Check mark 23x20 02.svgFile:Check mark 23x20 02.svg
Comprehensive 24/7 SupportXFile:Check mark 23x20 02.svg
Faster Initial ResponseXFile:Check mark 23x20 02.svg
Dedicated Support EngineerXFile:Check mark 23x20 02.svg
Assistance with Custom ConfigurationsXFile:Check mark 23x20 02.svg
Priority Ticket HandlingXFile:Check mark 23x20 02.svg
Download Support Datasheet

Professional Service Offerings

GrammaTech’s professional services team can help train people and can help plan rollout, improve build processes, and optimize workflows such that you can benefit quickly from our static code or software composition analysis solutions. Our team of experts can help transform your team, efficiently incorporating secure coding practices or quickly helping identify security vulnerabilities within your software.

Through our training and mentoring channels, we allow your team to get up to speed quickly and to effectively roll out our CodeSonar or CodeSentry offerings through instructor-led sessions. If you are looking for customization or optimization, let our experts help you integrate our products into your DevSecOps pipeline, or take advantage of our rich APIs that can help you stay connected to other tools within your software development lifecycle.

Advanced On-Boarding

Services to maximize CodeSonar and CodeSentry solutions.


Instructor lead training on key product features for Codesonar and Codesentry


Engagement to enhance the customer experience and product adoption.

For more information on support and services, please visit our support portal or contact us directly: